Privacy Policy

We Respect Your Privacy

Effective Date: December 1, 2024

At Right Way Garage Doors, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and securely. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (www.rwgaragedoors.com), interact with us, or use our services.

Please read this Privacy Policy carefully. By using our services or visiting our website, you agree to the collection and use of information as described in this policy.

INFORMATION WE COLLECT

We collect the following types of information when you visit our website or interact with our services:

A. PERSONAL INFORMATION YOU PROVIDE US

We collect personal information that you voluntarily provide when you fill out forms, request services, or make inquiries. This may include:

Name
Email address
Phone number
Mailing address
Payment information (when applicable)
Service requests or inquiries

B. INFORMATION WE COLLECT AUTOMATICALLY

We also collect certain information automatically when you visit our website or use our services. This may include:

IP address
Browser type and version
Device type and operating system
Referring URLs
Pages visited and time spent on our site
Location data (if enabled on your device)
Cookies and similar tracking technologies

HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

Providing and improving our services: To schedule appointments, process orders, and respond to inquiries.
Personalizing your experience: To customize content, recommendations, and offers based on your preferences.
Communicating with you: To send service updates, promotional offers, and other relevant information.
Legal compliance: To fulfill our legal obligations, including record-keeping and compliance with applicable laws, such as the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
Monitoring and improving our website: To analyze website performance, detect issues, and enhance user experience.

SHARING YOUR INFORMATION

We do not sell your personal information. However, we may share your data in the following situations:

Service Providers: We may share your personal information with trusted third-party vendors who assist us with tasks like payment processing, website hosting, marketing, or customer support.
Legal Compliance: We may disclose your personal information if required by law, in response to legal requests (e.g., subpoenas or court orders), or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred as part of that transaction.

TRACKING TECHNOLOGIES: GOOGLE ANALYTICS, GOOGLE ADS, FACEBOOK/META PIXEL, COOKIES, AND OTHER TOOLS

We use various tracking technologies, including cookies, web beacons, Google Analytics, and Facebook Pixel, to enhance your browsing experience, improve website functionality, and serve personalized advertisements.

A. COOKIES

Cookies are small text files stored on your device to collect data about how you interact with our site. We use both session and persistent cookies to:

Improve site functionality and user experience
Customize content and advertisements
Analyze usage patterns and trends

You can control cookie settings through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website.

B. GOOGLE ANALYTICS AND GOOGLE ADS

We use Google Analytics to gather data on how visitors use our site, such as pages visited, time spent, and interactions. This information is anonymous and aggregated to help us improve our site’s performance. Google Analytics uses cookies to collect data, and you can review Google’s privacy practices here: Google Privacy Policy.

We also use Google Ads to display personalized advertisements to users based on their browsing history and interaction with our website. Google Ads may collect information, such as IP address, device information, and online behavior, to deliver relevant ads. You can opt out of personalized ads through Google Ads settings: Google Ads Settings.

C. FACEBOOK/META PIXEL

We use the Facebook Pixel to track conversions and measure the effectiveness of our Facebook advertising campaigns. The Facebook Pixel helps us target relevant ads to users who have visited our site. Facebook may collect personal data through this tool, and you can review their privacy policy here: Facebook Privacy Policy.

YOUR CONTROL OVER TRACKING TECHNOLOGIES

You can manage your preferences for cookies and tracking technologies through the following options:

Cookie Settings: You can disable or manage cookies through your browser settings.
Opting Out of Ads: You can opt out of personalized ads through:
- Google Ads Settings: https://adssettings.google.com
- Facebook Ad Preferences: https://www.facebook.com/ads/preferences
- Network Advertising Initiative Opt-Out: https://www.networkadvertising.org/choices

Please note that opting out may limit the types of ads you see, but you may still see ads that are not personalized.

TEXT MESSAGING (10DLC COMPLIANCE)

In compliance with the Telephone Consumer Protection Act (TCPA) and 10DLC regulations, we may send text messages to your phone number for customer service, appointment reminders, service updates, and marketing purposes (with your consent). By providing your phone number and opting in to receive text messages, you agree to receive automated text messages from Right Way Garage Doors.

Consent to Receive Text Messages: When you provide your phone number and consent to receive text messages, you agree to receive automated messages from us. Message and data rates may apply.
Opt-Out: You can opt out of receiving text messages from us at any time by replying “STOP” to any of our text messages. Upon opting out, we will cease sending text messages to your number.
Help and Support: If you need assistance with managing your text message preferences or have questions, reply “HELP” to any of our messages, or contact us directly at (707) 446-9214.

By opting in, you consent to receive text messages from us in accordance with the applicable regulations.

YOUR PRIVACY RIGHTS (CALIFORNIA RESIDENTS)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Access: You can request a copy of the personal information we have collected about you over the past 12 months.
Right to Delete: You can request that we delete the personal information we have collected about you, subject to certain exceptions.
Right to Correct: You may request that we correct any inaccurate personal information.
Right to Opt-Out of Sale: While we do not sell your personal information, you can still request information on how your data is used for advertising purposes.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us at (707) 446-9214. We will respond to your request within 45 days as required by law.

CAN-SPAM ACT COMPLIANCE

We comply with the CAN-SPAM Act of 2003, which governs commercial email communications. If you subscribe to our email list or receive promotional emails, you have the following rights:

Opt-Out: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly at [your contact email].
Email Content: We will not use deceptive header information, subject lines, or content in our emails.
Honoring Opt-Out Requests: We will process your opt-out request within 10 business days.

CHILDREN'S PRIVACY

Our services and website are not intended for children under the age of 16. We do not knowingly collect personal information from children under 13, as required by the Children’s Online Privacy Protection Act (COPPA). If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information.

If you believe we may have collected personal data from a child under 13, please contact us immediately at (707) 446-9214.

DATA SECURITY

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your data.

CHANGES TO PRIVACY POLICY

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page with a revised “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.

CONTACT US

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Right Way Garage Doors
Email: marketing@rwgaragedoors.com
Phone: (707) 446-9214
Address: 845 Davis St. Vacaville, CA 95687